Custom Order Policy
At Purely Rooted Goods, custom orders are made specifically for you in small batches. Because these items are personalized, they follow different terms than regular website purchases.
Processing Time
Custom orders typically require 3 to 4 weeks to complete.
Production timelines may vary depending on the product type, quantity, and current order volume.
Minimum Order Quantity
Custom orders generally require a minimum order quantity of 5 units.
Some products may require a higher minimum depending on formulation, packaging, or production needs. We will confirm details before production begins.
Payment Terms
Full payment is required before any custom order production begins.
Custom orders will not be started until payment is received in full.
Changes and Cancellations
Because custom products are made to order:
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Changes cannot be guaranteed once production has started.
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Cancellations are not accepted after production begins.
Returns and Refunds
Custom orders are non-refundable and non-returnable due to their personalized nature.
Product Variations
Handcrafted products may vary slightly in color, texture, or appearance from batch to batch. This is normal and does not affect product quality or performance.
Approval and Communication
We may confirm details such as scent, ingredients, packaging, and quantity before production begins. Clear communication ensures the best outcome for your custom order.
By submitting a custom order request and completing payment, you agree to this Custom Order Policy.